Frequently Asked Questions

Below are some commonly asked questions we receive from our clients about NHL Experiences™ and our products.

Official ticket packages can be purchased online or by contacting an event representative at 1.844.312.3329.

Easy payment terms* (i.e. split payments in increments) are available with NHL Experiences™. Please check with your Sales Representative or listed prices online on how to avail of our easy payment plans for all NHL Experiences™ events.

Yes, all pricing includes applicable taxes and fees.

For online transactions, your shipping and billing address must be the same.

Tickets and other package components are sent approximately three weeks prior to the event via Ground Delivery with other package components. Please note, signature will be required for pickup.

For online purchases: Visa, MasterCard, American Express and Discover are accepted. Additional charges may apply.

For offline purchases: Check, wire transfer or major credit cards (Visa, MasterCard, American Express and Discover) are accepted. Additional charges may apply.

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Yes, for online purchases, the maximum is 10 Official Ticket Packages per transaction. For transactions more than 10, please fill out our form or call 1.844.312.3329 for booking.

With hotel accommodations: is already included with NHL Experiences™.

Without hotel accommodations: If your package does not include transportation, you may add these services if they are available by contacting an NHL Experiences™ Sales Representative at 1.844.312.3329.

Our event specialists are standing by to help you with all your travel needs. Complete the form below or call 1.844.312.3329 and an event specialist from NHL Experiences™ will contact you to help you find the packages that are right for you.

No, shipping is not available to P.O. Boxes.

NHL Experiences™ has an office on site where you can pick up your tickets during the event week.

If your tickets are stolen, destroyed, or lost, please follow the corresponding official event regulations and the policies of the stadium/arena. Contact our customer support team for any additional assistance and guidance in resolving the issue based on the specific circumstances and venue procedures.

All sales are final with purchaser agreeing to be bound by all game/venue policies and ticket terms and conditions, including the game ticketback. If the event is cancelled for unforeseen circumstances, NHL Experiences™ will provide a full refund of your purchase or you can elect to apply 100% of the value of your purchase to another NHL Experiences event. Please check the terms & conditions in your purchase agreement for the specific event cancellation policy.

Yes, you can call 1.844.312.3329, complete the form below or contact us via

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